Privacy Policy
Last updated: November 10, 2026
Twelve Stones Naturals respects your privacy. This policy explains how we collect, use, and share personal information when you visit our website, place an order, contact us, or subscribe to our newsletter.
Information we collect
When you place an order, we collect information needed to fulfill it, including your name, email address, billing and shipping addresses, order details, and any phone number you provide.
When you contact us, we receive the information you include in your message. When you subscribe to our newsletter, we collect your email address and any other information you choose to provide.
Our website also collects technical information through Squarespace, such as your IP address, browser and device information, and activity on our website. Some of this collection depends on your cookie preferences.
How we use your information
We use personal information to:
Process, fulfill, and deliver orders.
Send order confirmations and other purchase-related messages.
Respond to questions and provide customer support.
Send newsletters and promotions when you subscribe.
Maintain our website, understand its use, and help prevent fraud.
Meet legal, tax, and recordkeeping obligations.
Services that help us operate
Our website and online store are hosted by Squarespace. Payments are processed through third-party payment providers available at checkout. Those providers handle payment information under their own privacy policies.
We use Mailchimp to manage newsletter subscriptions and send marketing emails. Mailchimp may collect information about email delivery and interactions, depending on our settings and your email software.
We also share information with shipping and delivery providers as needed to deliver your order. These services receive information needed to perform their work.
Marketing emails
You can unsubscribe from marketing emails at any time using the unsubscribe link in an email. Unsubscribing does not stop messages needed to manage an order or respond to your inquiry.
Cookies
Our website uses cookies and similar technologies to operate the store and support website functionality. Optional cookies depend on your choices. See our Cookie Policy for more information.
We do not use Google Analytics, Meta/Facebook Pixel, or Pinterest tracking on this website.
How long we retain information
We retain personal information for as long as reasonably needed to fulfill the purposes described in this policy, including order support and applicable legal, tax, and accounting requirements.
Your privacy choices
Depending on where you live and which laws apply, you may have rights to access, correct, or delete your personal information, or obtain a copy of it. Some information may need to be retained for legal or transaction-related reasons.
To make a request, email hello@twelvestonesnaturals.com. We may need to verify your identity before responding.
You can also unsubscribe from marketing emails and change your cookie preferences.
Security and international processing
We take reasonable steps to protect personal information, although no website or method of transmission is completely secure.
Our service providers may process information in the United States or other countries where they operate.
Other websites
Our website may link to services such as Etsy, Instagram, and Pinterest. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy as our practices change. The date above shows when it was last revised.
Contact
For privacy questions or requests, contact:
Twelve Stones Naturals
hello@twelvestonesnaturals.com